Privacy Policy

This privacy policy sets out how Laragh Lodge will process your personal data. We will keep your personal data secure and be transparent with you as to how your personal data is processed which is our commitment to you.

This policy applies in respect of the personal data you provide to us online, via social media, by email, by telephone, post or in person at our restaurant. If you are under 16, please ask your parent or legal guardian to make a purchase on your behalf and provide their personal information.

This policy tells you who we are, how we collect and process your personal data and the reasons for which we may use your personal data.

Please read this privacy policy carefully. If you do not agree as to how we will process your personal data, then we ask you not to provide your personal data to us.

Laragh Lodge – who we are

We are Laragh Lodge, a company registered in Northern Ireland. Our main office is at 120 Glen Road, Glenariff, Ballymena, BT44 0RG. Laragh Lodge operates the website www.laraghlodge.co.uk.

For any data protection queries, you may contact us by email (info@laraghlodge.co.uk) or by telephone (+44 (0) 2821 758221) or by writing to us at: 120 Glen Road, Glenariff, Ballymena, BT44 0RG. 

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Personal Data we may collect

We may collect and process the following personal data, which includes but is not limited to:-

–          Name, postal address, email address and contact telephone number

–          Payment card information (debit or credit cards)

–          Your image on CCTV if you are visiting our restaurant

–          Any other relevant personal data given by you when communicating with us

–          If you have a customer account, we may collect information about the products you browse or add to your Wishlist

–          Details of the products purchased and other information relating to your purchases

–          Your gender, birthday and age

–          IP Address, Device ID data and Log-file data

If you do not provide the requested personal data, we will not be able to supply your ordered goods or perform your requested services.

Please also see our separate cookies policy on our website in respect of our approach to cookies.

Reasons for collecting and processing your Personal Data

Laragh Lodge may collect and use your personal data for the following reasons:-

Contractual Obligations

We will collect and process your personal data in order to perform the contract. This may include for example supplying your ordered goods.

Consent

We may use your information where we have your consent, for instance to send promotional emails.  You are able to update your preferences or unsubscribe from promotional emails at any time.

Legitimate Interests

We may collect and use your personal data to pursue our legitimate interests in running a business and marketing our products which do not impact on your rights or interests. For example, we may use your shopping history to tailor emails to products we think you might like and to analyse, profile and monitor your shopping patterns to better understand your interests and preferences.

Legal Compliance

If the law requires us to do so, we may have to collect and process your data such as to prevent fraud or other commercial activities.

How we may use your personal data

We will use your personal data in order to:-  

–          process your order

–          provide after-sales customer service and respond to your queries

–          contact you by telephone, email or by letter to supply requested goods

–          send you promotional emails (where you give your consent)

–          complete marketing analysis and demographic studies using non-personal information to make an improved and more personalised service for you

We will never transfer your personal data to third parties to send promotional emails without your consent.

Processing your personal data

We know that data security is important and matters to everyone and we will wherever possible minimise and review the extent of processing of your personal data only when it is required.

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

We will retain your personal data securely for three years from the date of your last order, unless you ask for your personal data or account to be deleted before then. If your online customer account has been inactive for three years, we will contact you to ask if you wish for your online account to remain open.  If you do not reply by confirming you wish for your account to remain open, we will close it and delete your personal data. You may close your account and request that we delete your personal data at any time.

We may retain a record of any request from you to unsubscribe to our marketing material for the purpose of ensuring we can continue to respect your wishes and not contact you further.

Your personal data will be stored in our secure IT environment.  Our external providers will process payment card data by encryption.   

Transfers outside EEA

We aim to retain all of your personal data within the European Economic Area (EEA) although there may be occasions where it is necessary to transfer your personal data outside the EEA.  When required to do so, we will ensure this is performed in accordance with legal requirements.  By submitting your personal data to us, you agree that we may send your personal data outside the EEA if required.  If you wish for more information about these safeguards, then please make contact with us using the contact details below.

Please note that until your personal data reaches us (for example by email or post), we cannot guarantee the security of your personal data and such transmission is at your own risk.  Any personal data submitted online via www.laraghlodge.co.uk will be direct to us and secure.

People with whom we may share your personal data 

We may share your personal data with our service providers who perform services for Laragh Lodge.

In order to process your order, we will pass on certain personal data such as your email address and telephone number so our courier can deliver your goods and offer you more suitable delivery options. If the courier is unable to make a successful delivery, the courier may take an image of your front door so that we can show you an attempted delivery was made. This image is used only to record the fact that delivery was attempted.

Your payment card details will be stored by our external payment providers in a secure, encrypted environment.

We may disclose your personal data in order to comply with any legal obligation or to prevent fraud.

We will never provide your personal data to third parties who do not perform necessary services on our behalf.

Children’s Privacy

You must be at least 16 years’ old to use our website. If you are under 16, please ask your parent or legal guardian to make a purchase on your behalf using their personal information.  You may only access and use our website with permission from your parent or legal guardian. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently received personal information from a child under the age of 16, we will delete such information from our records.

Your Rights

Under certain circumstances, you have the right by law to:- 

–           request access to your personal data that we hold;

–           request correction of the personal data we hold about you if it is incorrect, out of date or incomplete;

–           request erasure of your personal data;

–           object to processing of your personal data;

–           request the restriction of processing of your personal data;

–           request that transfer of your personal data;

–           request we discontinue any consent-based processing of your personal data after you withdraw that consent.

You can contact us at any time using the details below to exercise any of these rights.

Please note that we will retain some of your personal data until we have delivered your ordered goods or performed your requested services, unless you inform us you wish to cancel your order.   

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Access to your personal data

If you wish to access your personal data that we process, we ask you set out your request in writing so it is clear what you are asking us to do. 

Please either email us (info@laraghlodge.co.uk) or write to us at: 120 Glen Road, Glenariff, Ballymena, BT44 0RG.

If you are unable to set out your request in writing, you may call on us +44 (0) 2821 758221 and we will write down your request.  We will process all subject access requests within 30 days of receipt. 

Contacting the Regulator

You are entitled to lodge a complaint at the Information Commissioner’s Office if you are unsatisfied with how your data has been processed.

You can contact them on 0303 123 1113 or go online to www.ico.org.uk/concerns.

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

Last updated May 2020.